You May NOT Need A Service Call

You May NOT Need A Service Call BEFORE YOU CALL FOR SERVICE OR ASSISTANCE ...

Service calls can often be avoided!

If you feel your heating or cooling system is not
operating properly, please check these possible causes first:



All Appliances Checklist

  • Check the circuit breaker, or RCD (safety switch) that protects you appliance has not been tripped - if so reset it.
  • Check the wall control for information. Some modern thermostats will indicate that the batteries need to be replaced. Networker Wall Controls will provide information on error codes which will help us to identify your problem.

 



Gas Ducted Heater Checklist

  • Check that the power cable to the appliance is securely plugged in and the power is turned on.
  • Check that there is actually power supplied to the power point. You can check this by plugging another appliance into the power point.
  • Check the gas supply to the unit is turned on. The gas tap/cock must be positioned in line (parallel) with the gas supply pipe. Also if you have re-lit the pilot recently (Classic and older models), check that the gas valve has been turned from PILOT position to ON position (please refer to your Owner's Manual for detailed instruction).
  • If the appliance appears to be blowing cold air in between cycles, check that the thermostat fan switch is on AUTO position. Check the Networker Wall Control is not set to ‘FAN ONLY'.
  • If there is a whistling noise; check that the return air and filter (if fitted) has been cleaned with a vacuum.

 



Evaporative Cooler Checklist

  • Check that the water supply tap has been turned on to the cooler?
  • Check that the power cable to the appliance is securely plugged in and the power is turned on. 
  • Check that there is actually power supplied to the power point. You can check this by plugging another appliance into the power point.
  • If the wall control is a Networker, does the word ‘cooler' appear?
  • Check the circuit breaker, or RCD (safety switch) has not been tripped - if so reset it.
  • Check the pump has been selected on the wall control.
  • Check sufficient door and/or windows have been opened.

 



Ducted Refrigerated Air Conditioner Unit Checklist

  • Check the circuit breaker, or RCD (safety switch) that protects you appliance has not been tripped - if so reset it.
  • Check there are no air flow restrictions on your out door unit such as leaves or other obstructions

 


 

If none of the above checks fix your problem, you may need to make an online booking request for a service technician to visit your property.

 

 
 
The information on this website is presented as a means of providing an introduction to the operations and products of Brivis Climate Systems Pty Ltd. It is not provided with the intention of giving a comprehensive understanding of the way in which our products perform or the suitability for use in any particular environment or circumstance. The images of products (including all features and specifications) and services on this website are for illustrative purposes only. Product details, images and line drawings may vary depending on installation and specific product models. Due to our policy of continuous product improvement, we reserve the right to discontinue or change product specifications or designs at any time without notice and without incurring obligations. You should always contact an authorised Brivis dealer for the most up-to-date information on our products. To the extent permitted by law, we are not liable for any errors, omissions or misrepresentations in any information provided on this website, or for any loss or damage suffered by persons who use or rely on such information.
Brivis Climate Systems Pty Ltd - a GWA International Limited Companyapac - commercial heating & cooling solutions